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Privacy Policy & Refund Policy

Terms of Service

Payment

HappyHiking.dk accepts Dankort / VISA-Dankort, VISA, VISA Electron and Mastercard.  Payment will only be charged to your account when the item is shipped.

All amounts are in DKK.  Danish Kroner and includes local VAT.

HappyHiking.dk uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that we cannot read your information.

Delivery

HappyHiking.dk ships on business days with all orders made before noon.

Delivery takes 1-3 days with GLS.

Warranty

A 24-month warranty is granted under the Consumer Act. Your right of complaint applies to defects in material and/or manufacturing.

The warrant does not apply to errors or damage caused by incorrect use of the product.

HappyHiking.dk will cover return costs to a reasonable extent.

Returns

HappyHiking.dk
Østerbrogade 226 st.1
Box 143
2100 Copenhagen 

Parcels sent payment-on-demand will be refused.

 

Refund Policy

If there is a refund, please send us your bank details so that we can transfer the agreed amount.

14 days full return policy is given for goods purchased in our Webshop.

The period applies from the day you receive the order.

You must cover the return costs yourself.

Refund requests must be reported to us within 14 days of purchase and from the cancellation date you must return the goods within 14 days after the shipment.

Notification must be given by email at smile@happyhiking.dk. In the email you must clearly indicate to us that you wish to exercise your right of withdrawal.

The product must return in the same condition as it was received.

If the item is used in addition to what is described above, we consider it used, which means that upon cancellation of the purchase, you will not receive any of the purchase amount back.

Complaints - overview and links:

If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:

The Competition and Consumer Agency's Centre for Complaints
Carl Jacobsens Vej 35
2500 Valby 
www.forbrug.dk

If you are a consumer domiciled in another EU country, you can state your complaint in the EU Commission's online complaint platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/

If you make a complaint here, please provide our email address: smile@happyhiking.dk

Privacy Policy

We do not resell personal information and do not disclose your personal information to others, they are only registered in our customer directory.  You can delete your information at any time.

In order to enter into an agreement with HappyHiking.dk, we need the following information:

  • Name
  • Address
  • Phone number
  • Email address

We register your personal data for the purpose of delivering the goods to you.

The personal data is registered with HappyHiking.dk and stored for up to five years, after which the information is deleted.

When collecting personal information through our website, we ensure that it only happens when you give your explicit consent, so that you are informed of exactly what information is collected and why.

Only the director and employees of HappyHiking.dk have access to the information that is registered about you.

The data controller at HappyHiking.dk is: Jerry Graham

We do not store and transmit customer information encrypted.

Once registered with HappyHiking.dk you always have the right to object to the registration. You also have the right to insight into what information is recorded about you. You have these rights under the General Data Protection Regulations and in connection with this you are directed to Smile@happyhiking.dk.

Cookies

At happyhikking.dk, cookies are used to optimise the website and its functionality, thus making your visit as easy as possible for you.

You can delete cookies from your computer at any time.

Appeals

Complaints about products can be sent to: Competition and Consumer Agency
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaint platform.

ec.europa.eu

In the event of a complaint, our email address must be stated: smile@happyhiking.dk as well as the website on which you purchased the item.